PLD support

PLD Support

If students encounter any issues with the iPad, Apple Pencil or Keyboard case, please bring the items to the school iSEC centre first. Some issues can be resolved by the school staff immediately.

Device Warranty & Insurance

iPad and Apple Pencil

1. Visit any Apple Service Centre with damaged items. The centres are listed here:

QCD@Westgate
3 Gateway Drive, #01-42
Singapore 608532
+65 6515 2010
support_westgate@qcd-tech.com ↗ (opens in new tab)

Apple Store Jewel
78 Airport Boulevard
#02-234
Singapore, 819666
Contact: 1800 407 4948

Apple Store Orchard
270 Orchard Road
Singapore, 238857
Contact: 1800 699 2824

Apple Store Marina Bay Sands
2 Bayfront Avenue, B2-06
Singapore, 018972
Contact: 1800 407 4949

2. Apple Service Centre will assess if the damage is due to hardware (device-related issues) or accidental damage (user-related issues).

3. For hardware damage, repair of item will be done under Apple Care+, no payment required.

4. For accidental damage, repair of item can still be done, but will be subject to a service fee of S$68 (for iPad) or S$42 (for Apple Pencil). (Note: iPad can only be replaced once during warranty period, for accidental damage)

5. (For iPad only) Alternatively, if parents do not wish to pay the service fee for repair, you can choose to activate a 1-time insurance claim. However, parents will need to bring the iPad to the Asiapac service centre.

   • AsiaPac Service Centre
     219 Henderson Road, #05-01, Henderson Industrial Park

   • Singapore, 159556

   • Contact number: 6272 0088

6. If parents are unable to bring the iPad down to the asiapac service centre, the iPad can be left with the school iSEC centre and asiapac will collect iPad from school. However, do take note this will delay the repair process by at least a few weeks.

Logitech Keyboard

1. Visit the asiapac service centre with the keyboard case.

   • AsiaPac Service Centre
     219 Henderson Road, #05-01, Henderson Industrial Park

   • Singapore, 159556

   • Contact number: 6272 0088

2. Asiapac service centre will assess the device damage and advise accordingly.

3. If parents are unable to bring the keyboard case down to the asiapac service centre, the case can be left with the school iSEC centre and asiapac will collect case from school. However, do take note this will delay the repair process by at least a few weeks.

Loss of iPad (out of school)

1. Make a police report regarding the loss of iPad immediately.

2. Student to inform the Form Teacher about the loss of iPad.

3. Student to submit a copy of the police report to the iSEC centre.

4. Purchase of replacement iPad can be arranged by the school staff thereafter.